REFUND & CANCELLATION
CANCELLATION POLICY
1. Order Cancellation Policy
Before Shipping:
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You may cancel your order within 24 hours of placing it for a full refund, provided it has not yet been shipped.
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To request a cancellation, contact us at info@primealfatools.com with your order number.
After Shipping:
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If your order has already been dispatched, it cannot be canceled. You may request a return after receiving the item (see our Return Policy).
Custom or Special Orders:
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Custom-built or special-order equipment cannot be canceled once production has started.
REFUND POLICY
2. Refund Policy
Eligibility for Refunds:
Refunds are issued under the following circumstances:
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Order canceled before shipping
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Defective or damaged items reported within 48 hours
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Returned items received in unused, original condition within 15 days
Non-Refundable Items:
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Shipping fees (unless due to our error or a defective product)
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Custom-made or special-order items
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Used, installed, or damaged items (not caused by shipping)
Refund Process:
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Email info@primealfatools.com with your order number and reason for refund.
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If eligible, we will issue a Return Merchandise Authorization (RMA) number.
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Once the return is received and inspected, we will notify you of the approval or rejection.
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Approved refunds will be processed within 5–7 business days to your original payment method.
Late or Missing Refunds:
If you haven’t received your refund:
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Check your bank account or credit card statement
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Contact your payment provider
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If still unresolved, contact us at info@primealfatools.com